AI-Powered
Cloud
Communications
Canadian company with Toronto data centers. From basic phone systems to AI-powered customer engagement - scale from 5 to 5,000 users with enterprise features at affordable pricing.
Tier 1 Telco Infrastructure
Phone • Contact Center • AI Agents
Complete Cloud Phone System
Built by a Canadian company for Canadian businesses. Unified Talk, Text, Video, and Collaboration in one platform across Desktop, Web, and Mobile. Replace multiple vendors with one powerful, affordable solution backed by Tier 1 Canadian Telcos.
Talk
Crystal-clear HD voice calls with advanced call routing, auto-attendant, and call management features.
Key Features:
- • HD Voice Quality
- • Call Routing
- • Auto-Attendant
- • Call Recording
Text
Business texting with SMS and MMS capabilities. Send rich media messages and manage conversations.
Key Features:
- • Business SMS
- • MMS Support
- • Message Templates
- • Conversation Management
Video
High-quality video meetings and conferencing with screen sharing and collaboration tools.
Key Features:
- • HD Video Calls
- • Screen Sharing
- • Meeting Recording
- • Virtual Backgrounds
Collaboration
Unified team messaging, file sharing, and collaborative workspaces for seamless teamwork.
Key Features:
- • Team Messaging
- • File Sharing
- • Workspaces
- • Presence Status
Why Choose One Platform Over Multiple Vendors?
Simplify your business communications with ARCUNIFY's unified platform. Reduce complexity, lower costs, and improve productivity with everything in one place.
- ✓ Eliminate multiple vendor complexity
- ✓ Reduce communication costs by up to 50%
- ✓ Seamless user experience across all channels
- ✓ Centralised administration and billing
- ✓ Enterprise-grade security and compliance
- ✓ 24/7 support for all communication needs
Traditional Setup vs ARCUNIFY
Traditional (Multiple Vendors)
- • Voice provider + Video provider + Messaging app
- • Multiple bills and support contacts
- • Disconnected user experience
- • Complex integration challenges
ARCUNIFY (Single Platform)
- • All communication channels unified
- • Single bill and support relationship
- • Seamless user experience
- • Built-in integrations
Ready to Unify Your Communications?
See how ARCUNIFY can replace your multiple communication vendors with one powerful platform.
Advanced Contact Center Capabilities
Scale beyond basic phone systems with enterprise-grade contact center features. Handle inbound customer service, outbound sales campaigns, and omnichannel engagement - all from Canada's most reliable cloud platform.
Inbound Contact Center
Advanced inbound CX platform
Handle customer inquiries efficiently with intelligent routing, queue management, and real-time analytics. Deliver exceptional customer service at scale.
- Intelligent Routing
- Real-time Analytics
- Queue Management
- Agent Dashboard
Outbound Dialers
Powerful outbound engagement
Maximise agent productivity with predictive, preview, and progressive dialing capabilities for effective sales and outreach campaigns effectively.
- Predictive Dialing
- Lead Prioritisation
- Campaign Management
- Compliance Tools
OmniChannel CX
Unified customer engagement
Engage customers across voice, webchat, social media, email, and custom APIs. Seamless experience across all touchpoints with unified agent interface.
- Webchat Integration
- Email Management
- Social Media Support
- Custom API Support
Ready to Transform Your Customer Engagement?
Join businesses worldwide who trust ARCUNIFY for their contact center and customer experience needs.
AI Agents Transform Your Business
Intelligent voice assistants that handle routine interactions 24/7, allowing your team to focus on complex problem-solving and strategic activities. Enhance both employee satisfaction and customer experience while scaling your business capabilities.
Intelligent • Responsive • Human-like
24/7 Availability
Never miss a call or opportunity
- Always-on voice assistants
- Capture leads outside business hours
Staff Optimisation
Free your team for high-value activities
- Automating routine task handling
- Focus staff on strategic work
Infinite Scale
Handle multiple calls simultaneously
- Concurrent voice processing
- No wait times, happy customers
Revenue Growth
Qualify leads, schedule appointments
- Intelligent conversation flows
- Convert more prospects to sales
AI + Human Partnership in Action
Customer Support Enhancement
AI handles routine inquiries while your team tackles complex issues and builds relationships.
Key Capabilities:
- ✓ Answer common questions instantly
- ✓ Collect detailed customer context
- ✓ Route complex issues to specialists
- ✓ Free agents for relationship building
Business Impact:
Improve both employee satisfaction and customer resolution quality
Lead Qualification & Sales Support
AI pre-qualifies prospects so your sales team can focus on closing deals with ready-to-buy customers.
Key Capabilities:
- ✓ Initial prospect qualification
- ✓ Schedule qualified appointments
- ✓ Gather detailed requirements
- ✓ Warm transfer to sales team
Business Impact:
Sales team focuses on qualified leads, improving close rates and job satisfaction
Administrative Task Automation
Eliminate repetitive scheduling tasks so staff can focus on meaningful customer interactions.
Key Capabilities:
- ✓ Automated appointment scheduling
- ✓ Confirmation and reminder calls
- ✓ Reschedule management
- ✓ Calendar optimisation
Business Impact:
Staff freed from routine admin work to focus on customer care and growth activities
Empower Your Team with AI Partnership
Built on enterprise-grade AI technology with advanced language model integration, our AI agents work alongside your team to handle routine tasks, allowing staff to focus on creative problem-solving, relationship building, and strategic initiatives.
- Enhanced EX (Employee Experience): Staff focus on meaningful work, reducing burnout from repetitive tasks
- Improved CX (Customer Experience): 24/7 instant responses plus human expertise for complex issues
- Business Growth: Scale customer interactions without scaling headcount linearly
Employee & Customer Experience Impact
Ready to Deploy AI Agents?
Start with 120 minutes free monthly. Add AI agents to any ARCUNIFY plan and transform your customer interactions today.
Premium CRM Integrations
ARCUNIFY works seamlessly within your CRM interface. Make and answer calls directly from your CRM GUI - you never have to leave your CRM workspace.
Salesforce
Seamless integration with Salesforce CRM for comprehensive customer data management and workflow automation.
- Contact Sync
- Call Logging
- Lead Management
- Workflow Automation
HubSpot
Complete integration with HubSpot’s marketing, sales, and service tools for unified customer journey management.
- Deal Pipeline
- Contact Management
- Marketing Automation
- Service Tickets
Zendesk
Complete customer service integration with ticket management and support workflow optimization.
- Ticket Integration
- Customer History
- Support Analytics
- Agent Productivity
Zoho
Full suite integration with Zoho CRM, providing unified customer engagement and business process management.
- CRM Sync
- Deal Tracking
- Customer Insights
- Sales Automation
Odoo
Enterprise-grade integration with Odoo’s business management suite for comprehensive operational workflows.
- ERP Integration
- Inventory Sync
- Project Management
- Financial Reporting
Embedded Solutions
Drop our softphone into any CRM or build custom integrations with our comprehensive APIs.
Embedded Softphone
Embed our softphone directly into any CRM system for instant voice integration. Quick deployment with minimal technical setup required.
- Quick Integration
- Universal Compatibility
- Custom Branding
- Real-time Sync
Custom API Integration
Build exactly what you need with our comprehensive APIs. Every platform feature is accessible, giving you unlimited customization possibilities.
- REST APIs
- Webhooks
- Real-time Events
- Developer Support
100% API-Driven Platform
Every ARCUNIFY feature is API-accessible. Integrate with any system, build custom applications, or embed our softphone anywhere. Developer-friendly documentation and support included.
Enterprise-Grade Platform
ARCUNIFY is a Canadian company with data centers in Toronto, serving businesses across North America. Our geo-redundant, cloud-native platform delivers 4 nines of reliability for Canada and USA. Built for enterprise scale but affordable for small businesses - every company deserves enterprise-grade communications, automatic failover, regional redundancy, and highly scalable architecture regardless of size.
Uptime Commitment
Latency
Monitoring
Scalability
Cloud Native
Built from the ground up for the cloud with microservices architecture and containerized deployment.
- ✓ Auto-scaling
- ✓ Zero downtime updates
- ✓ Global deployment
- ✓ Resource optimisation
Geo-Redundant
Multi-region deployment across Canada and USA with automatic failover designed to minimize downtime.
- ✓ Toronto data centres
- ✓ Canada & USA coverage
- ✓ Load balancing
- ✓ Regional optimisation
Enterprise Security
Bank-grade security with real-time encryption protocols, compliance certifications, and advanced threat protection.
- ✓ WebRTC secure encryption
- ✓ Built-in threat protection
- ✓ SSO authentication - no passwords
- ✓ Advanced monitoring
Highly Scalable
Scale from 10 to 10,000+ users rapidly. Our platform grows with your business automatically.
- ✓ Rapid scaling
- ✓ Usage-based pricing
- ✓ No capacity limits
- ✓ Performance monitoring
Enterprise Features for Every Business Size
Why should only large enterprises enjoy robust communications? ARCUNIFY brings enterprise-grade reliability, security, and scalability to businesses of all sizes at affordable pricing that scales with your growth.
- Enterprise reliability for startups to Fortune 500
- Pay-as-you-scale pricing model
- No setup fees or minimum commitments
- Same features for 5 users or 5,000 users
Platform Performance
Experience Enterprise Reliability
See how our geo-redundant platform keeps your communications running 24/7/365.
Transparent Pricing
No hidden fees, no setup costs, no minimum commitments. Scale from 5 to 5,000 users with the same enterprise features. Add AI Agents to any plan for 24/7 intelligent customer service.
Cloud Phone System
Complete business phone system with collaboration and video meetings
- Reduce communication costs by 60%
- Connect teams anywhere, anytime
- Work flexibly from any location
- Never miss important customer calls
- Meet with teams & clients seamlessly
- Reach customers via text & messaging
- Host large meetings up to 500 people
- Share screens & record for training
- Keep teams connected with chat
- Collaborate on files in real-time
- Sync with existing calendars
- Professional business image
- Capture every important conversation
- Get voicemails delivered instantly
Contact Centre
Advanced contact centre with analytics and reporting
- Everything in Cloud Phone System
- Boost agent productivity by 40%
- Reduce customer wait times to zero
- Increase sales conversion rates
- Monitor & improve service quality
- Track performance in real-time
- Coach agents to excel faster
- Route calls to best-suited agents
- Connect with existing CRM data
- Optimise staffing & scheduling
CX Engagement
Complete customer experience platform for omnichannel engagement
- Everything in Cloud Phone System
- Omnichannel customer engagement
- Increase customer satisfaction scores
- Reduce customer churn by up to 40%
- Convert website visitors to leads
- Capture sales opportunities 24/7
- Build stronger customer relationships
- Instant answers to common questions
- Real-time customer inquiry handling
- Faster response times across channels
- Personalised customer experiences
- Track complete customer journey
- Increase repeat business & referrals
- Automate routine interactions
- Measure & improve sentiment
- Drive revenue growth with better CX
AI Agents
Intelligent AI agents that enhance customer experience - add to any plan
- Can be added to any plan above
- 24/7 instant customer support
- Handle routine inquiries automatically
- Qualify leads & schedule appointments
- Multi-language customer service
- Reduce customer wait times to zero
- Consistent service quality every time
- Seamless handoff to human agents
- Handle multiple calls simultaneously
- Reduce support costs by up to 70%
- Capture leads outside business hours
- Provide instant product information
- Process orders & take payments
- Follow up on missed calls
- Scale customer service infinitely
- Detailed conversation analytics
No Setup Fees
Get started immediately with zero upfront costs or hidden charges.
Scale Instantly
Add or remove users anytime with no contracts or commitments.
Enterprise Features
Same advanced features whether you have 5 or 5,000 users.
Why Choose ARCUNIFY?
vs. Telus Business Connect
- No 3-year contract requirements
- Same price bundled or unbundled
- Modern cloud-native platform
- No legacy telecom limitations
vs. Dialpad
- Lower pricing (20-30% savings)
- Canadian company backed by Tier 1 Telcos
- Simpler, easier to use interface
- Canadian data centers & compliance
vs. RingCentral
- Canadian company, Canadian platform
- Backed by Tier 1 Canadian Telcos
- Simpler, easier to use interface
- Toronto-based infrastructure
Complete Feature List
Cloud Phone System
- Unlimited calling Canada & USA
- 80+ telephony features
- Hot desking & desk phones
- Call queuing & routing
- N-way calling & conferencing
- SMS & MMS messaging
- HD video meetings (500 participants)
- Screen sharing & recording
- Team messaging & chat
- File sharing & collaboration
- Calendar integrations
- Mobile & desktop apps
- Auto attendant
- Call recording
- Voicemail to email
Contact Centre
- Everything in Cloud Phone System
- Inbound & outbound call centre
- Advanced analytics & reporting
- Real-time dashboards
- Queue management
- Agent performance tracking
- Call monitoring & coaching
- Skill-based call routing
- CRM integrations
- Workforce management tools
- Call disposition tracking
- Supervisor barge-in capabilities
- Historical reporting
- SLA monitoring
- Agent scorecards
CX Engagement
- Everything in Contact Centre
- Omnichannel inbox
- Website live chat widget
- WhatsApp Business API
- Facebook Messenger integration
- Instagram Direct messages (@arcuc.com)
- Email support ticketing
- SMS & MMS campaigns
- Knowledge base & help centre
- Team collaboration tools
- Custom chatbot integrations
- Automated workflows
- Customer journey analytics
- Contact segmentation
- CSAT & NPS surveys
AI Agents
- Can be added to any plan
- Intelligent voice assistants
- Speech-to-speech conversations
- Voice activity detection
- Turn detection & interruptions
- Multi-language support
- Custom workflow integration
- Knowledge base integration
- Function calling capabilities
- Sentiment analysis
- Conversation transcription
- Fallback to human agents
- Call routing & escalation
- Usage analytics & reporting
- 120 minutes included monthly
Start Your Free 30-Day Trial
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